BOOK

We offer products which can help and motivate you and your team. From coffee cups and office supplies, to garments; advertise your prowess or show your appreciation to teammates who excel at providing Great Customer Service.

“Let the client think they know more than you, but make ‘suggestions’ and let them believe that the solution came from them. ”

-Overriding Skills, ”Serve Me Better... Please!”

Contrary to most Customer Service books, I have elected to save you time and money by compressing a wealth of knowledge in less than 60 pages. As an added bonus, this book not only presents you with easy-to-understand theories; it actually gives concrete examples to help you put them into practice. The concepts you will read about have been developed and tested with some of the most demanding customers, in one of the most pressure-driven industries.
This book is designed to be a quick reference guide for Customer Service reps and their managers and will greatly help boost customer satisfaction, and client retention for your organization. Review the concepts, discuss them with your team and your managers, then watch as your customers become your biggest fans.